4
Jun

People don’t care how much you know until they know how much you care

When my children were younger and I went on work trips, some of the most exciting gifts I could bring home for them were the free hotel soaps and bottles of shampoo. These simple objects brought my kids so much joy. They would fill the bathtub with “magic potions” concocted from the colourful little bottles of shampoo and bath wash

Read more

23
May

Why We Should Aim for the Sweet Spot of Whelm

I want to be whelmed. Not over, not under – just whelmed. I remember as a child hearing the story of Goldilocks and the Three Bears. One day, Goldilocks stumbled across the three bears’ house in the forest. She entered and wandered through their home, trying the food, the chairs, the beds. Some things were too big or too hot

Read more

16
Apr

The Three Pillars of Resilience

Resilience is one of those words very popular in discussions today. We talk about the need to be resilient, but what does it mean? To me, resilience is an incredibly important quality. I think we should all understand and develop our resilience, so we are better able to serve and be part of our communities, and also ensure we are

Read more

4
Apr

Goals Alone Won’t Get You There

We all have different goals at different stages of our lives. Whether your goals are family, financial, health, spiritual or career related (or whatever your frames are), they are important if you want to achieve success in a measurable way. Without goals, how do you know if you’re heading in the right direction? I love the simplicity of leadership expert

Read more

29
Mar

What’s Your 50 Percent?

I was having lunch the other day with a good friend, let’s call him Dave. I had been using my mobile phone charger during lunch and before putting it away I asked Dave if he needed to use it for his own device. Dave looked at his phone and passed on the opportunity as he said, “I’m at 70%, I’m

Read more

29
Mar

Shift From Transaction to Relationship

The Trusted advisor does not merely transact with their clients, they develop and maintain significant relationships. This focus on the relationship is critical in building a sustainable pipeline of work over the long term for your business. The business working on a relationship level has connectivity into many levels of their client’s organisations and are involved with supporting these clients

Read more

26
Mar

Shift From Customer to Client

THE TRUSTED ADVISOR DOES NOT HAVE CUSTOMERS – THEY HAVE CLIENTS. You have probably heard that old saying “the customer is always right”. Sadly, most service businesses are stuck inside this paradigm with their services and offerings being bought and sold like items on a grocery store shelf. In this situation, the business has a limited ability to differentiate and

Read more

7
Mar

Have you got the right lenses on?

“Always remember, your focus determines your reality.” George Lucas Tweet Recently, I travelled from Perth to Melbourne and arrived very late. I had some work to do and didn’t get to bed until the wee hours of the morning. That same morning, I had to meet with some associates. So, after a little shut-eye, I got up, got dressed, put

Read more

21
Feb

Do You Spend or Invest Your Time?

You spend your time like you spend money. You can waste it or invest it. Joel Osteen Tweet Many years ago, I delved into the world of financial investments, educating myself on how to use money to build value over time. I quickly discovered that one of the key elements of a sound investment strategy was not just what you

Read more

6
Feb

Is It Better To Be Late Than Never?

How did it get so late so soon? It’s night before it’s afternoon. December is here before it’s June. My goodness how the time has flewn. How did it get so late so soon? Dr Suess Tweet I’m fortunate that I get to travel regularly with my job. When it comes to air travel, I see two distinct personalities. There

Read more